Portal setup
Your first sign-in has three parts: a temporary password from your invite, a password you choose, and an authenticator app on your phone. This page walks through all three, with the bit people get stuck on answered in full.
The portal holds client files, so every account needs an authenticator app. Setting that up is part of your first sign-in — you can't skip it and come back.
Go to solutions.emeriti.ai and choose Sign in. Enter your email address and the temporary password from your invite email — copy and paste it rather than typing it.
Sign in with your email and password
The web address will change when you click Sign in, to one ending amazoncognito.com. That's expected. It is the sign-in service we use, and it is where your password is checked.
The temporary password only works once. You'll be asked to set a password of your own straight away. Pick something you don't use anywhere else, or let your password manager generate it.
Change your password
Next you'll see a QR code and a line of letters and numbers labelled something like secret key. Leave that screen open — you need it in a moment.
Any authenticator app works. Microsoft Authenticator, Google Authenticator, 1Password, Authy — whatever you already have. If you have none, Microsoft Authenticator is free on the App Store and Play Store.
In Microsoft Authenticator, tap + and then:
Not "Work or school account." That option expects a Microsoft-issued code and will reject ours. It is the single most common reason a setup fails, and the error it gives doesn't explain why.
Anything you like — it's only a label so you can recognise the entry in your list later. Emeriti Portal is perfect.
The part that matters is the next box, usually called Secret key: paste the key from the sign-in screen there. If your app offers to scan the QR code instead, do that and you'll never see these boxes at all.
Your app will start showing a six-digit code that changes every thirty seconds. Type the current one into the sign-in screen to confirm the pairing. That's the last step — you're in.
From then on you'll need your password and a fresh code from the app each time you sign in.
If the code is rejected, wait for the next one and try again — the codes are time-based, and a phone clock that's drifted by more than a minute will produce codes we can't match. On iPhone: Settings → General → Date & Time → Set Automatically.
Email [email protected] and we'll walk you through it, or send a fresh sign-in if the setup got half-finished. There's no penalty for starting over — it happens often enough that we'd rather you asked than lost an afternoon.
For your security, Emeriti Solutions will never ask for your password by email or phone.